Privacy policy
This policy explains what personal information JT Sterling Group LLC ("JT Sterling", "we") collects through the Jirani app and this website, how we use it, and the choices you have. Jirani is currently in testing and not yet publicly released; we will update this policy before launch if anything here changes.
Information we collect
- Phone number. You sign in with your phone number. We send a one-time code by SMS to confirm it is yours.
- Profile details. Your name, an optional photo, and, for service providers, the kinds of work you offer and the area you serve.
- Location. With your permission, your device's location, used to show providers and jobs near you. You can turn location access off in your phone's settings and enter an area by hand instead.
- Jobs and bookings. Tasks you post or accept, booking details and status, and any photos or notes you add to a job.
- Reviews and vouches. Ratings, reviews and vouches you give or receive.
- Device and diagnostic data. Basic device information, app version, and crash reports that help us find and fix problems.
- Messages to us. Anything you send when you contact us.
This website does not use cookies, analytics or advertising trackers.
How we use it
- To create and secure your account and sign you in.
- To match customers with nearby providers and run bookings from request to completion.
- To show ratings, reviews and vouches that help people choose who to trust.
- To keep the service safe, prevent fraud and misuse, and enforce our terms.
- To fix problems, improve the app, and respond to you when you contact us.
We do not sell your personal information, and we do not use it for third-party advertising.
Who can see it
- Other users. When you book or accept a job, the other person sees your name, profile, the job details and an approximate location needed to do the work. Public provider profiles show ratings, reviews and vouches.
- Service providers that work for us. Companies that host our servers, deliver SMS codes and collect crash reports process data on our behalf and only to provide those services.
- Legal reasons. We may disclose information if required by law, or to protect the safety of our users or the public.
Where it is stored and for how long
Our servers are located in the European Union. We keep your information while your account is active and for as long as needed to provide the service, resolve disputes and meet legal obligations. When you delete your account, we delete or anonymise your personal information, except reviews you wrote, which may remain without your name, and records we must keep by law.
Your choices and rights
You can ask us to show you the personal information we hold about you, correct it, or delete it and your account. Email johnmark@jtsterling.com from the account you want to change; we may ask you to confirm the request with a code sent to your phone. Depending on where you live, you may have further rights under local data protection law, including in Kenya, Tanzania and Uganda, and you may complain to your local data protection authority.
Security
We protect your information with encrypted connections, access controls and limited staff access. No system is perfectly secure, so please tell us at once if you think your account has been misused.
Children
Jirani is for people aged 18 and over. We do not knowingly collect information from children.
Changes
If we change this policy, we will post the new version here with a new effective date, and tell you in the app if the change is significant.
Contact
JT Sterling Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, US. Email johnmark@jtsterling.com.